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Tenants Information

Renting Glossary

London Apartments Glossary


Types of London Apartments

Tenancy Agreement (Contract)



Q. What is room/flat share /house share?

A. A flat or house share is where people live together in a private residence and share all the facilities i.e. washing machine, TV – the kitchen, living room, bathroom. People living in such arrangements will normally share responsibility for payment of bills and council tax for the property, and in some cases the bills are included in the rent.


Q. What is a bedsit?

A. For many people, living in a bedsit is the first foray into the private rental sector. As with everything, standards vary, but all bedsit are much the same in concept. Essentially, you have one main self-contained small unit to live in. This will come with a living area which doubles as a bedroom and a mini kitchen area that is also part of the same room. You should also get a basic (and small) bathroom, but it is not uncommon to find a communal bathroom and kitchen shared between two or more bedsit in a building.


Q. What is studio flat?

A. There is fine line between a studio and a bedsit. In fact, many people who apply to view a rental property that is advertised as a studio really find that it is a bedsit they are going to view. Essentially, a studio flat should always have bathroom and kitchen facilities. The kitchen may or may not be in a separate room to the main living area, but often will be. There should be no shared facilities with a studio flat and you should have your own lockable entrance door. Studio flats are more expensive than bedsits and often more spacious.


Q. What is flat/apartment?


Q. What is the difference between short-term and long term?

A. Short term refers to any flexible stay longer than one week. Mid term is usually 3-6 months and long term is for 6 months to one year. The shorter the stay the more expensive it is, but usually not as flexible as longer stays have contracts and notice periods to be aware of.

Q. What is a “Holding Deposit”?

A: A holding deposit is a deposit against the administration costs that are incurred at the start of a tenancy. It is usually a nominal amount payable when you make a firm offer. If you subsequently decide to pull out then you will forgo the deposit. If the landlord pulls out it will be refunded to you. If the deal goes ahead then the deposit is offset against the administration charges, the deposit and the advance rental.


Q. What are utilities?

A: Utilities mainly, gas, water, electricity, TV License and council tax etc.


Q. What is a tenancy agreement?

A. Your tenancy agreement will usually be a standard contract indicating the responsibilities of both landlord and you the tenant.

The landlord or letting agent will produce the tenancy agreement. It will cover dates, method of payment, and the circumstances under which the landlord will hold your deposit, and which repairs the landlord or letting agent is responsible for.

If your accommodation is furnished you will be asked to sign an inventory, which will list the contents. In the event of damage or loss of contents, compensation will be paid usually by the deposit. Be sure to check the inventory carefully, if there is anything that you are unsure off, or disagree with, query it immediately.


Q. Do tenants pay for repair and maintenance?

A. Repairs and maintenance will be covered in your tenancy agreement, but are a frequent source of tension between tenants and landlords.

You are normally expected to behave in a ‘tenant-like’ manner, meaning that you carry out any minor repairs without calling in the agent or landlord e.g. every time the sink gets blocked.

The more complex maintenance issues are usually the landlord’s duty, but under some agreements you will have to pay for repairs if they are deemed to be your fault.

Consult the landlord before you sign the agreement, so that you know exactly where you stand.


Q: How do I get my deposit back?

A: Make sure that the property is thoroughly cleaned and all items on the inventory are the same condition as at the out set.

If you have moved furniture – be sure to put it back to its original place. There will be an inspection (you should try and be present) to ensure that the items are all present and undamaged. Provided that this is the case your deposit will be returned shortly after you vacate the premises. You are not allowed to set the deposit off against the last month’s rent.


Q. Amenities

A: Facilities provided within the property.


Q. Attic/Loft

A: This is the space in between the upstairs ceiling and the roof. These can be converted into an extra room.


Q. Banker’s Draft

A: This is a guaranteed payment of funds.


Q. Contract

A: This is a legal document between 2 parties confirming an agreement.


Q. Credit checks

A: These are checks done when you try to borrow money or purchase something on hire purchase. They are basically checks to see that you are not a high credit risk. For example that you have not defaulted on credit card payments or owe money to other financial institutions.


Q. Deposit / Holding Deposit

Agreed sum of money given in full to the landlord/owner, to insure against damage or mistreatment of the property.


Q. Fixtures and fittings

A: All items within your home, from carpets to light fittings.


Q. Inventory

A: This is a list of household items present in the property when you move in. It is possible to have an inventory prepared for your property, with a Schedule of Condition by an independent inventory clerk. This must be checked carefully!


Q. Landlord/Owner

The person who has a valid and legal right, title and interest in the property.


Q. Property Management

property management is usually taken on by a company who acts as a liaison between the landlord and tenant. Duties of property management companies include collecting rent, responding to and repairing problems, advertising properties for landlords, and doing credit and background checks for tenants. In exchange for the service they provide property management companies typically charge landlords 8-10% of the gross rent collected each month, in addition to marking up repair costs.


Q. Rent

Rent is the payment made by a tenant of a property to the owner for possession and use, usually by prior agreement of the parties. Rent is normally payable on a monthly basis, excluding deposits.


Q. Rental Agreement

A rental agreement is a legally binding document signed by both the tenant and landlord. This will defines all the terms and conditions for the rental of the property.


Category: Tenants Information

Search Help



Q. Do you charge me to use the service?

A. Our service is completely FREE for anyone searching and booking accommodation in London.


Q. Can easylondonaccommodation find me a property?

A. Yes. We put you in control with our simple and effective search facility. This enables you to search by map search, type of property, and location, to find your ideal accommodation. The search will then list those properties that fit your criteria and you will have further details from a 80-word description and pictures to help you make the right choice. You then contact the landlord or agent directly through the email facility options below each property description.

Nothing suitable or unsuccessful? – Simply click on mail alert to add your requirements for the landlords/agents to see, they may have a suitable property becoming available in the near future also we will automatically email you all properties that meet you requirements when they are added to the site.

Click on Letting Agents Listings find an agent who specialises in lets similar to the one you are seeking. Agents displayed on serve the London area, and many are well established, with years of experience. For more info click on Dealing with Landlords and Letting Agents.


Q. Can I arrange everything before I get to London?

A. Yes. Short term lets can be booked directly through the site. However for long-term lets the answer would be no, as you need to book an appointment, and there is more paperwork involved (credit checks, references etc). If you want to book a short let or holiday let, search our Short-let list.


Q. When do I begin searching for accommodation in London?

A. In London, the best time to look for accommodation is usually about three weeks before you wish to move in. Start looking any further in advance and you are probably wasting your time, unless you are just trying to get an idea of prices. Agents/landlords prefer not to sign tenants up for a property too far in advance of the moving in date You should be able to find somewhere within a week to 10 days with and this still leaves a couple of weeks for referencing and so on.

Students should try to get accommodation sorted as early as possible before the new term. Alternative areas which offer cheaper housing should be considered. Properties can go very quickly and some landlords may be inclined to put prices up rather than down as term draws near, especially if there a large number of as yet un-housed students.


Q. When I find an ad I like?

A. Act quickly. As in London, accommodation can be snapped up in a matter of hours. If you are able to view a property immediately, don’t waste any time. Arrange your viewing appointments through the email facility provided, as soon as you find a property you like. If you delay, you may find that it as been taken.


Q. What is Mail Alert?

A. Mail Alert is a free service from that will notify you via email when new rental listings matching your search criteria appear in our rental database.
After conducting a rental search on, you have the opportunity to sign up for the Mail Alert service. The links on your search result page will take you directly to the Mail Alert sign-up form. Once the form is completed and processed, you will receiv a Mail Alert notification whenever new rental listings matching your search criteria appear in our rental database.


Q. How often will I receive mail Alert emails?

A. easymail email notifications are sent everyday. The email notification will have a link embedded in it that will take you to a web page displaying all of the new rental listings matching your search criteria that appeared in our rental database for that day. Please note, you will only receive emails when we have new details of suitable properties.

Category: Tenants Information


London is a dynamic City, and when it comes to renting London accommodation, prices and property types are widely varied. Renting a home can be cheaper than buying your own place, and allows you a lot less responsibility, and a more flexible lifestyle.

Make sure to ask yourself, if you want to be in the heart of the action and don’t mind busy streets and some noise, or do you want to be on a quiet residential road.


Decide whether you need furnished or unfurnished accommodation. If you choose furnished accommodation make sure you check the inventory list thoroughly

If you choose unfurnished accommodation, consider the costs of purchasing new items. (beds, sofa, kitchen and bathroom ware, etc..)

It is advisable if possible to inspect the property both in the day time and night time. If possible meet the previous occupiers, and ask about maintenance issues and neighbours.

How near to public transport is the property

Has the gas been inspected within the last year. (Annual gas checks by corgi registered inspectors are required by law.)

You should not be charged an additional fee to an agent for finding the property, however there may be administration costs, so make sure that you ask the agent concerned.


Once you have found a property that meets your requirements, provide the letting agent/landlords with your documents and money. You will usually need references (including current contact details) from an employee, previous landlord, bank etc.

You will need a deposit of 1 month to six weeks, and months rent, this needs to be paid before you move in. Deposit is held against damage to the property or unpaid rent. (1 months rent, is calculated – weekly rent multiplied by 52 and then divided by 12 months .)

When your references are satisfactory and monies in order, you will be asked to sign a tenancy agreement. This is a legally binding document between the tenant and the landlord. It will show the length of stay, agreed rent, and state your rights and responsibilities. MAKE SURE YOU READ IT CARFEULLY!

If you are dealing with an agent and are unsure about any issues, discuss it with them directly, they should be giving you advice.

Once the paperwork has cleared, which takes from a week to 10 days, you can move in!


It is usually a good idea to give your new home a clean before moving in or unpacking your furniture/possessions.

Make sure you know where all of you gas and water mains are. Contact your utilities (gas, water, electricity, council tax, TV lisence) and transfer the accounts to your name. You will need up to date bills as a form of identification anyway.

Get your phone and/or internet set up straight away, as this can take a few weeks for full installation. Make sure you

Redirect your Mail, and make sure you transfer existing bills (mobile phone) to your new address.

Is there a smoke alarm?

If there is an alarm already in place check to make sure there are new batteries, and it is working correctly.

Lives are lost every year from fire and smoke, it is strongly recommended to have a smoke alarm installed

Is there a burglar alarm or do you need one


If you are moving into an unfurnished property you may require professional help with larger items.

Click here for a list of removal companies and van hire .


Contents Insurance

When moving into a new home, getting content insurance can be a lifesaver. Your personal possessions are your responsibility, and are not usually covered by building insurance.

General contents insurance covers furniture, household goods, personal items,

Be sure to search around for the right policy for you, they will differ, depending on value, level of cover and even property location.

Make sure you value your items correctly, if you have any expensive or specialist items seek advise you may want them insured separately.

Accidental Damage

This policy protects against accidental damage to the landlords property.

Does your policy cover liability insurance , in case somebody is injured during a visit to your home.


Paying rent on time can be a lot less stressful and you will have a good relationship with your landlord!

Any maintenance issues you may have, contact your landlord directly.

Make sure you contact your landlords if you plan to make any changes to the property.

Make sure you are aware of your neighbors, and try keep the property in good order.

Please note – If you are coming from abroad Make sure you check the voltage before using electrical equipment. remember uk voltage UK voltage is 240v

Click on “Letting agents in London” to find an agent who specialises in rentals similar to the one you are seeking. Agents displayed on serve the London area, and many are well established, with years of experience. When submitting a request, make sure your requirements in detail with the agent, such as type and size of property, furnished or unfurnished, location and length of tenancy. This should ensure you are matched with the right property.

Category: Tenants Information

Help Tips

Q. Who are

A. was formed in 2001 to provide a quick and easy way to find accommodation in London. The site has expanded rapidly over the years to now boasts the biggest London Accommodation database on the Internet.

Our number one goal is to provide the best service possible for our users and the most cost effective advertising forum for letting agents and private landlords.

We are constantly monitoring the service we provide to ensure that we are meeting the highest standards of customer service for tenants, landlords and agents.


Q. Why use

A. is a unique web site, which contains a host of information and resources that appeals to anyone looking for accommodation in London. The majority of our visitors are actually looking to rent, which offers landlords/Agents a unique opportunity to give your property instant exposure.

Our Mission is to connect landlords/Agents with the best renters. Over 200,000 renters use to find their new accommodation. Everyday, 1000′s of renters request – rooms, bedsits, studio-flats, flats and houses in London.

Benefits of using our service:

You are in control of letting and managing your own properties.

Powerful and simple Control Panel allows you to create and edit property adverts online 24/7 and see real time changes to your ad. This convenient system is especially beneficial when you change property description or contact details, add amenities, or want to upload newer pictures.

Include 2 images of your property

Advertising at a fraction of the cost of newspaper rates.

Tenants will come from London and all over the globe.


Q. How do I register?

A. Click on the Landlord button to Register As a new user, and fill out the form to create a User Account Please ensuring that all required details are filled accurately as possible. Make sure you include a valid email address, as we need this to verify your advert. You’ll receive your own ID and Password allowing you access to create and update your account. You’ll have 24-hour access to instantaneously add, delete, or change your property’s information.


Q. Why send password to my email address?

A. The purpose of this confirmation procedure is to check that your address is reachable. Once you receive your user name and password, you can start adding your property

This is a standard procedure to help maintain the security and privacy of all users. Once your email address has been verified, you may use any of the services offered by without having to complete this confirmation again.


Q. How do I submit adverts to

A. Use your login details to enter to your Control Panel to Manage your properties, here you can upload or update your listing 24/7 your images, edit, renew, and delete your property advert.

This convenient system is especially beneficial when you change rates or office hours, add amenities, or want to upload newer pictures.


Q. How can I make my ad stand out?

Property Descrption: You’re here to rent your property – people will only contact you if they like the sound of your advert. How far the property from shops and stations, if shared accommodation how many people sharing and where are they from, age? Etc… Please provide any extra features i.e. balconies, views, wood floors, high ceilings, gym facilities, secure parking etc

Property Photo: A good photograph helps find tenant. The photo should be of the front of the property and taken in good light with as sharp a focus as possible.

Q. How much does it cost to advertise online?

A. Advertising on costs just £11 plus vat for 30 days advertising – helping you reach thousands of prospective tenants.


Q. What forms of payment do you accept?

A. We have three simple payment options, you can choose one which suits your:

  1. Online payment - this is the quickest method and secure (read our security and privacy statement)
  2. Cheque - send your payment payable to Easy London GroupEasyLondonAccommodation
    72-74 Edgware Road
    W2 2EG


Q. How do I pay for my advert online?

A. When you have finished creating your online ad, you will be taken to a secure server at PayPal, operates a secure online payment system. This means that information you provide such as your credit or debit card number is encrypted so that it cannot be read or intercepted by other people
After making your payment, we will email you to confirm receipt.

Q. When will my advert go live on

A. Your advert will go online from the date you have chosen to start advertising providing your ad has cleared our vetting process by this date. The vetting process typically takes up to two working days.


Q. Can I change, renew or remove my adverts once they have gone live?

A. You can update your ad free of charge from our control panel, if you need to change any of the details i.e. contact name and telephone number or if you wish to alter any of the details about the property. You can also renew your ad for which you will be charged accordingly or remove it from our database. Removed adverts are held for four weeks in your advert manager before being deleted. During that period you can renew the advert if you wish.


Q. How to upload your images?

A. If you have a digitised image in ‘jpg’ or ‘bmp’ format you can submit this to us by clicking form your control penal Manage Your Properties then the ‘house’ image then click ‘Browse’ button and selecting the appropriate image. Or you can send us your photo as an email attachment or by post. This will require scanning the photo yourself. Please follow these guidelines when scanning your photo:

  • Scan at 72 dpi, this is the maximum resolution a PC monitor can use
  • Size your image to 300 pixels wide by 200 pixels high (105 x 70mm)
  • Save your scanned image as a jpeg and apply maximum compression
  • Use your surname as the file name when saving
  • Ensure your final jpeg image is not bigger than 15Kb in size may need to retouch and/or resize your photo in order to post it with your advert. Attach your final image to an email and send it to webmaster including your name, the full address of the property shown in the photo, and your telephone number. is unable to provide technical support for sending email attachments. If you are unable to scan or attach images to an email, please send us the photo by post.

Mailing Address

72-74 Edgware Road
W2 2EG

Please note that is unable to return any photos sent to us by post.


Q. What if I forget my password or want to change my registration details?

A. If you forget your password, just click on Member Help, enter your email address and we will send it to you. If you want to change your registration details, enter your User Name and Password in the fields on the left of the screen. Click on ‘Sign In’


Q. Which of my personal details will appear in my advert?

A. None of your personal details will be shown to prospective tenants without your consent. The advert form will by default show the contact details you entered when you registered but you can change these and decide which ones tenants will use to contact you i.e. by email or by telephone or both.

Q. How do I prevent the full address of the property being shown in my ad?

A. The Ad will display the address without the house number or flat number, for example if on the property registration you entered the address as 70 Hollywood Road, Bayswater, London W2 5TR only Hollywood Road, Bayswater, London W2 would be listed on the website for prospective tenants.


Q. How much traffic is there?

A. We are currently attracting approximately 26,000 visitors per month, We have which translates to over 1.2 million hits per month. This traffic is projected to rise sharply to coincide with our comprehensive search engine positioning strategy.


Q. How do you know if it is successful?

A. Our 1 click email system facilitates the communication between landlords/agent and tenants. With 1 click – a prospective tenant can have a preformatted email sent to the Landlord/Agent on their behalf. We are able to track these emails and a landlord/Agents can expect to receive about 5 enquiries a week per property. This does not include the prospective tenants who visit landlord/agents websites or rings them directly as a result of an advert on our site.


Q. How many Landlords/Agents use your site?

A. We have over 1500 registered landlords and Agents and over 3000 properties in London. These numbers are growing fast.


Q. How will I be able to see if it is working?

A. At any time you can log onto the site and view performance. Our reports will tell you how many prospective tenants have looked at each of your properties in detail. Try adding one property – after you see how easy it is and how many prospective tenants contact you – you will wonder why you didn’t start using it earlier!


Q. Do you have a refund policy?

A. We have a 48 hours refund policy. If within 48 hours of making a payment with us you change your mind, we will refund your money: simply contact us on 0207 792 7926.


Q. I’ve paid for my ad but it’s not coming up on a search and it hasn’t appeared in my Control Panel – what’s happened to it?

A. It’s likely that your advert is still undergoing our vetting process. Ads are regularly updated so your ad should appear soon unless there is a problem, in which case you will be contacted by customer services.


Q. I’m having problems uploading my property/making payment online?

A. If you experience any difficulty in uploading properties or making payment online please call our help service on: 0207 792 7926 oremail on
with the property and your contact details.


Category: Landlord Information Tenants Information

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